[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Transferring calls on Kixie using the T46S
Author Message
Ianlindgren Offline
Junior Member
**

Posts: 1
Joined: Nov 2018
Reputation: 0
Post: #1
Transferring calls on Kixie using the T46S
Hi,
We are trialing the VOIP provider Kixie on T46S phones and our only issue is transferring calls and I would be interested if someone could help because the call transfer if so poor that it might be the cause of us looking for another provider.

To transfer a call to the person next to you Kixie uses a three step process that is very error prone and I would love it if anyone has every overcome it.

Step 1 is to press a line key that has been pre-programmed with the DTMF code 1221. This puts the caller on hold.

Step 2 is to enter the extension of your colleague and tell them you are about to transfer a call. It takes about 10 seconds for the phone next to you to ring (your colleagues).

Step 3 is to press a line key that has been pre-programmed with the DTMF code 1222 and this takes another 10 seconds for the caller to speak to the person you just transferred the call to.

The 20 second waiting time is causing so many dropped calls; people being accidentally put on hold and if we can't solve it we will have to go elsewhere.

Has anyone got a suggestion of a better way to do this, maybe by automation of some sort or another workaround?
01-12-2019 07:30 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
Transferring calls on Kixie using the T46S - Ianlindgren - 01-12-2019 07:30 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T46S. User hear the customer when he's on wait o.fraiture 1 277 03-12-2024 07:19 PM
Last Post: complex1
  Unknown Icon in T46S kadinter 3 5,483 03-09-2024 06:25 AM
Last Post: MossyTel_Support
  T46S Phone doesn't ring - straight to VM - Need it to ring cobregon 0 213 03-07-2024 03:52 AM
Last Post: cobregon
  Remove transfer dialog on T46S bsnipes 0 515 12-05-2023 04:44 AM
Last Post: bsnipes
  How to stop transferring calls on hold EcoEco 0 685 10-24-2023 09:08 AM
Last Post: EcoEco
  No dialtone - T46S, EHS36, Sennheiser headset Huleboer 0 1,914 09-28-2023 05:49 PM
Last Post: Huleboer
  T46S Locked HornetSoft 0 964 09-11-2023 05:04 PM
Last Post: HornetSoft
  T46s Veriizon as LAN only phone? Desertfabworks 0 695 08-21-2023 11:31 PM
Last Post: Desertfabworks
  T46S Factory Default HornetSoft 0 1,196 08-17-2023 06:47 PM
Last Post: HornetSoft
  Model T42s and T42g, the speakerphone is enable on incoming calls Lissvazquez 6 2,723 07-28-2023 10:27 PM
Last Post: complex1

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication