[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Voice barely audible during incoming call
Author Message
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,509
Joined: Jan 2014
Reputation: 44
Post: #2
RE: Voice barely audible during incoming call
(12-03-2018 03:09 PM)Chris708 Wrote:  Client with the issue is using a Yealink T46S. We are using a cloud provider Asterisk server.

I have a client in a receptionist position that has an issue where the person on the other end of the call (the caller) will hear a normal audible level of conversation for a time.
Then the caller will hear the receptionists voice go VERY faint. I have heard the same thing while troubleshooting with this receptionist.

This seems to happen when another call is coming in to her phone.

The receptionist is not using a headset, only the handset at all times.

We have swapped out phones and she still has the issue. So this rules out a specific phone issue.

There are five other phones that ring simultaneously and none of them have this issue.

Hi Chris

If you have swapped out phones and she, the receptionist, still has the issue then I think the issue is caused by the Asterisk server.
Have you restart the server already to see if the issue is gone?

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
12-04-2018 10:03 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
RE: Voice barely audible during incoming call - complex1 - 12-04-2018 10:03 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Yealink MP52 Call History mairagonzalez 0 232 03-06-2024 11:49 AM
Last Post: mairagonzalez
  About call history Andrei9385 3 5,943 01-10-2024 08:58 PM
Last Post: sles
  Disable Internal Call History Only justyncharbonneau 1 613 01-05-2024 12:53 AM
Last Post: complex1
  incoming call while active call , conference sles 2 927 12-08-2023 06:50 PM
Last Post: sles
  How to pick up colleagues call via Yealink MP56 jayden23 0 639 11-29-2023 09:14 AM
Last Post: jayden23
  T53 Calling from call history jake 2 3,528 09-21-2023 02:37 AM
Last Post: andrew.manning
  Is there a way to get the incoming caller phone number with an Action URI? troy44 1 1,187 09-04-2023 01:46 PM
Last Post: Regend_Yealink
  View call logs for dropped calls computersense 0 915 08-15-2023 11:26 AM
Last Post: computersense
  Call history not showing the right information after an attended transfer wirelessmundi 5 12,646 08-15-2023 12:41 AM
Last Post: Yisroel_MongoTEL
  WH67 call forwarding issue in Teams iapbonn 0 1,113 06-19-2023 02:32 PM
Last Post: iapbonn

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication