BUG - inbound hold/unhold/hangup not work via remote control for some accounts

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Threaded Mode \| Linear Mode BUG - inbound hold/unhold/hangup not work via remote control for some accounts
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nSolvePaul Offline

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Posts: 21

Joined: Jul 2018

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Post: #1

BUG - inbound hold/unhold/hangup not work via remote control for some accounts

Via remote control I am experiencing a bug whereby the phone will NOT hangup/hold/unhold an INBOUND call for an account connected to a 3CX voip system.

Yet for another voip provider (Gradwell) remote control works fine.
And for the 3CX account it will hangup/hold/unhold an OUTBOUND call via remote control.
And for the 3CX account it will Answer an inbound call via remote control.

We are seeing this bug on xx.83.0.35, xx.83.0.50 and xx.84.0.10
We are seeing this bug on T46S and T23

Please advise how to get this resolved and what logs are needed.

11-02-2018 11:18 AM

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BUG - inbound hold/unhold/hangup not work via remote control for some accounts - nSolvePaul - 11-02-2018 11:18 AM

RE: BUG - inbound hold/unhold/hangup not work via remote control for some accounts - nSolvePaul - 11-02-2018, 01:11 PM

RE: BUG - inbound hold/unhold/hangup not work via remote control for some accounts - nSolvePaul - 11-02-2018, 03:10 PM

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