Headset Prior (Yealink T21P)

[dreemer]

(10-31-2018 07:15 PM)jolouis Wrote:  Underlying problem is you are using T21's with a physical handset lifter. The phone doesn't understand that you're lifting the handset to answer the headset... the normal flow with a headset is to press one of the buttons on the phone to answer the call VS lifting the handset itself.

I'm not aware of any options that you can use to disable that, maybe somebody from Yealink can chime in. A more ideal solution would be to use EHS, but since the T21 is too basic to support that unless you want to replace the phones that's not really an option...

Thank you for your reply...

I understand that the phone doesn't understand that the handset is being lifted to answer the headset; however, that is the point of a remote lifter (which is activated via the headset button on the headset itself, not the phone). Some other phones (non-Yealink phones at our other offices) do not have this problem when told to do so. The idea is to be able to easily answer the call without being at your desk (via the remote lifter) but make sure that the voice data is routed to the headset (afterwards), via headset priority.

So if this does not work with the T21, what is the point of the "Headset Prior" setting if you still have to press the "Headset" button on the phone itself? It is 100% useless if that's the case. You can still answer calls via that button without "headset prior" being set to "true", so I'm very confused to say the least.