T46S Volume Control occasionally at minimum volume

[Karl_Yealink]

(10-25-2017 09:21 AM)ipcsolutions Wrote:  

(10-25-2017 07:34 AM)Karl Wrote:  Hi Mike,

Sorry to hear that, would you please help us to get the trace files, contain system log\pcap\config.bin files.
1. Please access web interface->settings->configuration, set system log level to 6 and press start button of PCAP feature
2. If issue happen, please hung up the call and export the PCAP/system log.
3. Export the config.bin file via settings->configuration->Export or Import Configuration

Meanwhile, would you please tell me the possibility of problem happening?
And how many phones in your side now?

We have 50 phones but a very large number of incoming calls come to two extensions first then an expanding number of phones up to 12. Its certainly going to be difficult to catch it I would say but here it is reported anyway.

Thanks
Mike

I know it's hard to catch, but if we without the trace files. It's also hard for us to analyze. Anyway, hope you can follow my way, if you face next time, please help to get the trace files.

Thank you