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Call Transfers with W56 & 3CX
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Rayfield Offline
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Joined: Dec 2012
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Post: #1
Call Transfers with W56 & 3CX
I've got a couple of systems, using 3CX with W56 phones.

If I am in a call and I press the TRAN button on the handset, or select Options and then Transfer, I am taken to a screen where I can manually enter the extension to which I want to transfer the call, or I can select the "Line" of another handset on the same Base Station.

I've found that call Transfers do not work correctly if transferring to another extension by using the "LIne" selection. Transfers only work properly if manually entering the extension to which I want to transfer the call, or using the Directory and selecting the desired extension.

To eliminate confusion with the users of these phones, is there any way to remove these "Line" labels from the Transfer screen, so that they can't attempt to transfer a call using these "LIne" selections?

John Rayfield, Jr.
03-23-2017 06:45 PM
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Call Transfers with W56 & 3CX - Rayfield - 03-23-2017 06:45 PM

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