No RTP after switch sends SIP UPDATE

[hsupport]

(05-05-2015 06:36 PM)Flora Wrote:  HI ,
Do you mean the issue is like below,
During a normal call, the server send SIP UPDATE message to the phone , then the phone will response 200OK but won't send RTP message or receive RTP message any more , the call becomes slience ?

in this case, would you please share us the config.bin file , pcap trace and level 6 syslog for debug ? you can send them to support@yealink.com
Best Regards!
Flora

Flora,

Yes, exactly like you described it.

I have a logistic issue though. The phone is at the customer location. Is there any way I can get the config.bin without having to ask the customer ? Can I provision it to send the config to me some how?

HS