YHS32 Headset & SIP-T22P Phone

[willie.pexa]

Hi,

We've got a bunch of YHS32 headsets that we use with our T22P phones.

We have had a few issues with the YHS32 dropping midway through a conversation. The level drops before fading out completely. Staff have had to pick up the handset frantically when that happens.

Other times you will press the headset button to make a new call and there would be no sound coming through.

It solves itself if you unplug the headset and plug it back in after a minute, at times you have to do that multiple times before it starts working again.

I've mixed and matched different phones with the "faulty" headsets and still get the same results.

Before I send all these headsets back for RMA, is there a known issue with these headsets? Or maybe a way that I can test this out to ensure it's the headset and not the base phone that is causing the issue?

Cheers,
Willie