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T38G pickup handset doesn't answer the incoming call
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Daniel Velasco Offline
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Posts: 9
Joined: Apr 2014
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Post: #10
RE: T38G pickup handset doesn't answer the incoming call
(09-24-2014 04:09 PM)Yealink Support Wrote:  Hi Daniel Velasco,

Would you please help clear below items:
1. Do you mean this issue won't occur every time when operator anser the incoming call? What is scenario while this issue occurs?
2. Why do you need connect 3 EXP38 to the T28 phone? Could you please export the config.bin file of your phone and send it to me?
Access to web GUI->Settings->configuration tab, click the export button and save the config.bin file in you PC. Then you can past it in this tread.



We connect 3 EXP38 because we need monitoring about 70 extensions and 20-30 speed dials.

I was with operator during 8 hours, and this problems occured 6-8 times with 100-120 calls. The phone was in standby, the phone rings with incoming call, operator answer the call pick up the handset and the call wasn't answered. We needed to answer the call (at 3, 5, 10 seconds, it depens of everey call) by pressing line key, but the audio output was the speaker.

We have noted sometimes the BLF on EXP-T38 are too slow.

Attached File(s)
.bin  config.bin (Size: 197.5 KB / Downloads: 1)
09-25-2014 04:03 PM
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RE: T38G pickup handset doesn't answer the incoming call - Daniel Velasco - 09-25-2014 04:03 PM

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