[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T38G pickup handset doesn't answer the incoming call
Author Message
Daniel Velasco Offline
Junior Member
**

Posts: 9
Joined: Apr 2014
Reputation: 0
Post: #8
RE: T38G pickup handset doesn't answer the incoming call
(07-11-2014 10:46 AM)Yealink Support Wrote:  Hi hernexto,

I want you replace the handset in order to exclude the handset hardware issue. Our phone don't have the corresponding configuration about it.
Maybe the offhoke key is defective, you can do RMA.
Our RMA process is if your phone is defective and not out of the warranty, you can contact your local distributor to support on you. It is a fastest way.

thanks

Hello,

We have the same problem.

The problem isn't de offhoke button. We have replaced the phone twice. In this case we have model T28 + 3 EXP38 pannel extension.

We have connected DC adaptor of phone and 3 expansion modules.

Sometimes when operator answers the incoming call, the call continue ringing for several seconds, we have to answer the call pressing the "answer" softkey or line key. In this situation the audio ouput is handsfree skeaper and we have to pressing twice the offhoke button because the handset is on the operator's hand.

We don't have the problem when we disconnect the extension pannels.

Firmware Version 2.72.0.75
Hardware Version 1.0.0.39
09-23-2014 05:59 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
RE: T38G pickup handset doesn't answer the incoming call - Daniel Velasco - 09-23-2014 05:59 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  MP56 Auto Answer Teams Call perryhill@polk-county.net 0 152 06-03-2024 09:37 PM
Last Post: perryhill@polk-county.net
  MP50 ends call in some phone trees TRK45 0 1,411 05-10-2023 12:19 AM
Last Post: TRK45
  W60B - LDAP - Missing names in call history Scherm 0 1,439 03-07-2023 02:06 AM
Last Post: Scherm
  MP56 - MS Teams Call Queue name not showing grahamhosking 1 3,916 03-03-2023 05:59 AM
Last Post: MSinclair@bunker.technology
  MP50 - Unable to use pound (#) key during a phone call Alexandre Cottinet 0 2,333 02-14-2023 10:28 PM
Last Post: Alexandre Cottinet
Information W57r DECT handset using emergency alarm button as speed dial Upcraft 0 2,371 07-07-2022 04:03 AM
Last Post: Upcraft
  MP50 won't initiate a call on a Mac (Big Sur) computer? microdaft 2 7,967 05-31-2022 01:54 AM
Last Post: Christianpoulton
Brick MP50 stuck after call transfer af@benenden.school 4 9,834 12-22-2021 07:24 PM
Last Post: af@benenden.school
  Cannot disable audible Park notifications during active call livehappy42 3 5,806 11-13-2021 09:11 AM
Last Post: livehappy42
  T57W Call Park Alert bcramer 1 6,400 10-29-2021 05:33 AM
Last Post: livehappy42

Forum Jump:


User(s) browsing this thread:

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication