Help with T38G OpenVPN

[rfrantik@rfcinc.com]

I realize the last answer came from support, but it seems to me that there is a step or two that might be missing if you are trying to follow along at home.

We've generally found that it's best to start a VPN file upload with the VPN feature being 'disabled'. Enabling or Disabling the VPN feature will generally cause the phone to reboot. So choose Disable, confirm it at the bottom and let the phone reboot.

Navigate to the Network > Advanced page...

Under VPN Upload - Choose File - then press Import

As mentioned the screen will flash and generally show a message saying 'Importing File'... but depending on the model of phone and your PC the message may not be displayed long enough to read.

Once you are back to the page you need to select Enable... and then press the Confirm button at the bottom of the page. The phone should reboot.

It's simple, but there isn't a lot of obvious feedback during the process.