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Broadsoft ACD feature with Yealink T4x
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acantho Offline
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Post: #3
RE: Broadsoft ACD feature with Yealink T4x
(04-23-2014 11:42 AM)Yealink Support Wrote:  Please go to webpage->Features->ACD, then enable "ACD Auto Available".
Do you reset to factory and test again?
What is the lable of softkeys when you sign-in?

The ACD Auto Available feature was already enabled and I've tried a couple of times to reset to factory and start again from scartch, but nothing changed.

I've attached a cap file of the SUBSCRIBE msg sent by the T46G phone when the ACD Login button is pressed, but the point is that on Broadsoft AS, the ACD status of the user line becomes "Sing-In" and not "Available", so no incoming call is passed to the operator.
On the other side, after pressing the Login button, there's no change on the softkey labels, even if the sing-in procedure succedes.


Attached File(s)
.pcap  T46G__ACD-Login__20140423.pcap (Size: 1.6 KB / Downloads: 10)
04-23-2014 10:26 PM
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RE: Broadsoft ACD feature with Yealink T4x - acantho - 04-23-2014 10:26 PM

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