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problem with HEADSET T23G
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Ana Offline
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Posts: 4
Joined: May 2016
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Post: #3
RE: problem with HEADSET T23G
Hi Michael,

First of all, thamk you very much for your answer. I am going to try to explain better the situation.
We have work with Gensys and is integrated with Siebel (is a CRM). We have a hardphone (T23G) connected to our site and the agent should not interact with the phone in order to do any call, because theya have headset (Plantronics). All is doing by the agent desktop.

Our problem is as follow, when an agent want to do a call to another agent or outside, he make a call throught the agent desktop but it does not progress untill the agent hang up his phisical heardphone. It should be transparent for the agent (he do not need to touch in any case the phisical phone), but in for any reason it not.

Is there any configuration for the T23G that solve this problem?

Thanks in advance.
05-26-2016 11:10 PM
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problem with HEADSET T23G - Ana - 05-26-2016, 03:05 PM
RE: problem with HEADSET T23G - Ana - 05-26-2016 11:10 PM

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