missing power adapters

[tkalinoski]

We ordered several Yealink SIP-T20P. The manufacturer product page for this phone is located here. You will see that one of the items that comes with the phone is a "Power adapter: AC 100~240V input and DC 5V/1.2A Output." The quick installation guide for the product is located here. You will see that the installation guide also shows that the phones comes with a "Power Adapter" on page 2. It's also worth noting that the manufacturer does not offer a part number for a separate ac adapter, as it should come in the box.

IP Phone Warehouse is listed as an authorized reseller of Yealink phones according to Yealink's website. I would expect that a reseller sell the product with all of the included parts that the manufacturer says should be included.

We have not returned the merchandise because the vendor, IP Phone Warehouse would not allow us to return the product.

Below are the two phone calls I placed to IP Phone Warehouse:

2014-03-03 10:48:05
2014-03-03 10:55:01
Tom Kalinoski 6433 Outbound Call
18882019056
0:06:56
2014-03-03 10:13:31
2014-03-03 10:34:11
Tom Kalinoski 6433 Outbound Call
18882019056
0:20:40

I do not recall who I spoke to. Their explanation for why they did not include a power adapter was that because the last shipment of phones that the vendor received from their supplier did not include the adapters. I explained to them that they should not be passing problems that they are having with their own supplier on to their customers.

It is also worth noting that we have placed a previous order with this vendor for the same exact product, for the same price, in which a power adapter was included!

Please let me know if I can provide any further information. How can I get IP Phone warehouse to give me the power adapters. How are they able to sell the phones without adapters?