Caller ID lost after Group Pickup 3CX

[3CX_VERSION12]

(07-21-2014 04:58 PM)ianrob84 Wrote:  

(04-08-2014 01:57 PM)Yealink Support Wrote:  We will fix this issue in the future version. Sorry for the inconvenience.

Hi, I appreciate this may still be in progress, but do you have any update as to when this fix will come into play?

Thanks

Although I don't believe this is fixed, I have found 2 work a rounds. If the phone you are picking up is in a queue, once picked up you have there name (found that out by accident). If you changed all extension numbers to groups, you could put another number in the group which people can be programmed into peoples BLF. This will mean people can see in advance who is calling.

For me, the yet to be released on 3CX BLF List would be ideal so you could put all members in group B into the list and via BLF eveyone could monitor this. I await 3CX to say when this will be possible.