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Direct to voicemail transfer with BLF in asterisk - T46G
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Clevelander Offline
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Posts: 19
Joined: May 2014
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Post: #21
RE: Direct to voicemail transfer with BLF in asterisk - T46G
Yealink Support, is there any update on implementing this feature request in the way everyone seems to want it to work?

For anyone with more than a couple phones, this feature is important. We're asking for a solution that will automate a redundant task for every receptionist.

Currently, you require the following steps:
1. Press <transfer>
2. Press * or press a DSS key programmed as PREFIX = *
3. Press BLF button
4. Wait for call to connect to voicemail
5. Press <transfer> again or hang up

The problem is that since we have to wait for the call to connect to voicemail (step 4) before hanging up, the call being transferred misses the first part of the voicemail announcement. Plus, it takes 5 button presses.

The following works fine (note, no use of BLF):
1. Press <transfer>
2. Press * + <extension>
3. Press <transfer> again or hang up (no need to wait for the call to connect)

What we ALL seem to want is:
1. Press new <BLIND transfer to voicemail> button
2. Press BLF button

Note, that would be 2 buttons to press and DONE -- nothing more to press.
04-19-2016 10:58 PM
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RE: Direct to voicemail transfer with BLF in asterisk - T46G - Clevelander - 04-19-2016 10:58 PM

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