Blind Transfer

[Windsor]

Hopefully you were able to follow the sequence of events ok on the video?
My call was answered first, I was calling in to reception from an outside line and asked to be put through to my extension - an office elsewhere. Of course I was not in my office and was not able to pick up the call - ideally it should have carried on ringing and the answered by my voicemail - but it went to hold when the operator picked up the second caller - who was calling from his cell phone in the office and the operator transferred this person to their extension. As soon as the transfer of the second caller was put through my call (the first call) was put on hold. I can't believe that this behaviour is by design - it makes no sense. The call should be left ringing on the extension until it is answered or picked up by voicemail.