W52Ps continue ringing after call picked up on other phone

[Klaus_Yealink]

Hi,

do you mean the scenario as below:

1.you register the 5 T28Ps and 3 W52Ps with the same account.

2.when there is an incoming call,the 8 handset will ring toghter.

3.when you answer the call with one T28,the other T28 will not ring,but W52P will contiue ring?

please tell me if any misunderstanding?

if yes,please help me the get the answer of belwo question:

1. what's the paltform do you use?

2.do you mean after you reset the base,w52p will not ring?

so for this issue,I suggest you upgrade to the last firmawre and reset he 8 phoens,then test again.

after that,if this issue still exist,Please send the level 6 system log, config.bin file and PCAP traces to klaus@yealink.com.

About how to get these files, please refer to this FAQ:

http://support.yealink.com/faq/faqInfo?id=311

Then I will submit the three files to our R&D for analyze!

notice:the three files are very important,because R&D can't analyze this issue without these files.

TKS&BR

klaus