[FAQ] How to Get the Correct Syslog, Config.bin and Trace

[Yealink Support]

In order to help others to do more troubleshootings, Yealink researchers need Syslog level 6, config.bin and trace that you can provide to us firstly.

There are only 4 steps you need to do:
1. Set the syslog level to 6 -> reboot phone
2. Start to capture the Trace -> reproduce your issue -> stop capturing the Trace -> Export PCAP
Trace
3. Export config.bin
4. Export level 6 syslog -> check the syslog level

Details of each step for T2X
1. Login the phone web UI and input the username and password which are both admin by default. V71/V72 has different display UI with V70.



2. (V70)Go to the path: Upgrade -> Advanced -> Log Level and then set the system log level to level 6.



(V71/V72)Go to the path: Settings -> Configuration -> System Log Level and then set the system log level to level 6.



3. Please reboot your phone to make the configuration effective, and this is so important that it can help our R&D to get more useful information.

4. (V70)In the web UI, go to path: Upgrade -> Advanced -> Make Trace. Click Start button, and then reproduce your issue. When the test is finished, Please click Stop button. And then click Export button to export the PCAP file.



(V71/V72)In the web UI, go to path:Settings -> Configuration -> Pcap Feature. Click Start button, and then reproduce your issue. When the test is finished, Please click Stop button. And then click Export button to export the PCAP file.