Call Pick Up Issues

[napposoporte]

1. Do you use the group pickup?
a: Yes, we tried Group Pickup and directed call pickup (FAC *97 and *98), though captures were made with group pickup only

2. How do you know the lines have incoming call then you pickup the call?
a: This was a test environment, so both phones are on same room next to each other.
We called from a cell phone to phone 1, when call was ringing then we issued feature access code for group pickup on phone 2 (*98), then phone 1 stops ringing and phone 2 seem to pickup the call but then drops it. The captures, logs we post correspond to phone 2 (t46g). We also tried to use another extension to make a call to phone 1 and try to pickup from phone 2 but result are the same, sometimes works and sometime doesn't

3. It's possible that when you want to pickup the call, but there is no any incoming call?
a: There was a call ringing on one of the phones, we started the call from a third phone, again this was made on a test environment.

4. Is there other phones can work normally?
A: So far we just tried with a samll number of T46 and T28, like 3 of each, on T28 call pickup won´t work (neither group pickup nor directed pickup), we also tried to use same line (voip) configured on another t46g and at that time call pickup always failed... so we think we must be missing something on phone configuration, we are just unable to determine was the issue

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