[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

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Yealink w52p outgoing call: The called person can't hear the caller
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Yealink_Michael Offline

Posts: 382
Joined: Jul 2015
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Post: #2
RE: Yealink w52p outgoing call: The called person can't hear the caller

thanks for your detailed description

to solve this issue, please refer to the steps below :

1.check if the base and handset of the W52 are the newest or not , if no , please upgrade the firmware first , firmware download link :
http://support.yealink.com/documentFront...umentId=25 for base for handset

2. reset the base and handset to factory and test again

3. if the issue still exist , then do a hard reset to the base , the steps are below:
1)connect the network cable to the base
2) long press the paging key on the base and not stop until step3 is finished
3) connect the power to base , waiting for the three lights on the base light up one by one , during the whole process, please keep pressing the paging key !
4) after the three lights all light up, release the paging key and reconnect the power supply

if all the above solution can't solve your issue, please provide us the trace file for future analysis,trace file including pcap file, config bin and syslog file , and we need three of them provide at one time.

for how to get them , please refer to the FAQ below:

at the same time , as you mentioned that the X-lite soft phone can work without any problem ,so please kindly provide a pcap file of the X-lite soft phone, you can use a wireshark tool to capture the pcap file , for how to download and use the tool , please refer to the link below :

the link is available in 2 days, please download the tool ASAP

after you get all the trace files ,then please send to the below 24 hours work email address, then we will follow up :


let me know if any question


10-21-2015 06:26 AM
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RE: Yealink w52p outgoing call: The called person can't hear the caller - Yealink_Michael - 10-21-2015 06:26 AM

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