Broadsoft ACD Unavailable Code Support

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Threaded Mode \| Linear Mode Broadsoft ACD Unavailable Code Support
Author	Message

umbrualbert Offline

Junior Member

Posts: 4

Joined: Feb 2013

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Post: #3

RE: Broadsoft ACD Unavailable Code Support

Hi Bill

The phones are currently on the 32.70.100 and 38.70.100 release.

Basic ACD with login/log-off is working.

However, when going unavailable I'm required to have "Unavailable Codes" that should be configurable to assist with reporting and knowing why the Call taker was unavailable.

In the CPE documentation you mention that only the T28 supports this.

Can you confirm if this feature is available on T32 and T38?

Another issue is the "disposition codes" also required for Call Center integration, along side ACD

Thanks

Albert

02-07-2013 09:25 PM

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Messages In This Thread

Broadsoft ACD Unavailable Code Support - umbrualbert - 02-07-2013, 05:34 PM

RE: Broadsoft ACD Unavailable Code Support - Bill_Yealink - 02-07-2013, 08:21 PM

RE: Broadsoft ACD Unavailable Code Support - umbrualbert - 02-07-2013 09:25 PM

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