BLT60 with WH66 does not sync status changes

[itc_bcao]

Just bought a WH66 Teams-Certified headset-dock and BLT60 busylight to test for our org and the busylight does not work as expected. No matter what combination we try, Teams statuses (manually changing user's Team status) will not affect the busylight. It automatically turns red if we're in a call or in a Teams (or even Zoom) meeting. The settings are set to Sync but it does nothing to the light. Manually changing the status on the dock itself to Available (green) or DND (red) will change the light but that's not ideal.

Updated to latest firmware
Multiple PC & Dock resets
Reseated every plug possible

The light works but doesn't work as we've come used to with Kuando. I see a BLT60 Rom that can be manually downloaded but not able to manually load that rom through Yealink Connect. Searched the forums, yealink kb, and the googlesphere; no luck. Tossing this out to the community/support to see if you all have any ideas. TIA!