WH63 - voice quality poor, sounds like radio

[Scottie]

(01-07-2022 10:41 PM)ability_cn Wrote:  Hello

I've got a WH63 on fw 104.431.0.30.

I've tried this on a T54W and a T42S and have the same problem.

This problem does not exist for the WH62.

This problem does not exist when Im using the microphone for windows app/teamas or 3CX Softphone with the wh63

However, If i make a call using the Yealink handset (with the wh63) then my audio sounds awful. The only way I can describe the sound is when someones talking through an old radio that has a little bit of static. Incoming sound is fine.

I have been noticing this happening with headsets out in the field, WH62's or WH66's on either T54's or T53's. They will randomly just get stuttering audio on the headset speaker and or no audio to the phone call.

When the user picks up the handset there is no issue present, so clearly headset related.

Latest firmware on headsets and desk phones no change. Factory Reset of the headset works but that's a average solution and its going to happen again. So clearly there is some more important issue going on.

With T54's and WH66's we are linked via Bluetooth and for WH62's via the USB to the phone, so cant be a Bluetooth stack issue.