Check/Report uptime or last boot?

[AndyM]

That's not a silly question at all. What you say makes a lot of sense, but it only addresses part of the issue. Admittedly it's the larger part, but...

The short answer is because my boss wants to do it this way.

The longer answer/question is, how would you know that the reboot request actually worked? You could then check to make sure the phone reconnected within x period of time, but that still doesn't tell you if the reboot succeeded. If the reboot worked and that didn't fix it then you have a different issue on your hands. This also applies to other scenarios where we want to reboot a phone remotely for miscellaneous support reasons, and we want to make sure that the phone reboot actually works.

As for figuring out what the real issue is, we're working on that but we don't want to spend too much time on it given the solution is extremely simple.