Factory reset without admin password

[thomas.hauff]

(05-22-2019 05:06 PM)Bizfon Wrote:  Sorry Thomas, that was what worked for me. The display was on, and I pushed the button. I attached a picture here.

Cecilia

Hi Cecilia,
thanks for your quick reply. We have the same buttons on our CP960, but when I see the screen of your conference phone, it seems that it has a different Firmware. We use the Skype for Business Firmware which has a different look on the CP960 itself. Maybe that could also be a reason?

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(05-22-2019 05:21 PM)complex1 Wrote:  Hi,

You can reset your phone to factory configurations by long tap the left Mute key when the phone is idle.

Hope this will help.

Hi complex1,

we also tried that, but nothing happens when we hold the left mute key. Maybe it has also something to do with the Skype for Business Firmware which is on the CP960?