Get Serial Number Program

[jolouis]

(03-27-2019 04:28 PM)starion Wrote:  Our distributor requires it for RMA purposes.

OK are you RMA'ing from the customer directly back to your distributor?

Typically when we RMA, we have customer send device back to us so we can check locally first and make sure it's not something silly (i.e user says phone doesn't work, but it could be power supply or POE problem that they aren't technical enough to try and resolve themselves). At that point you have physical access to the phone to check the serial number. Our local distributor requires us to this troubleshooting before they will even talk about approving an RMA; I would be surprised if others do not have at least some sort of similar policy or else people would be RMA'ing "user damaged" phones all the time...

Anyway, not sure what your volume of RMAs are, but I would still expect if you had to do RMA directly would it not be a simple matter of asking customer who is reporting the defective phone to tell you what is printed on the sticker on the back? Otherwise how can you trust that they are even sending the right device back to the distributor?...

YMMV, but this seems like far more of a business flow problem that is easily solved by human interaction than a technical issue.