T56A remote phonebook error

[anonymous1718628087441]

(06-01-2017 08:28 PM)tima Wrote:  Hello,

On the T56A I'm getting an error viewing any group's contacts. The same file/remote phonebook URL working perfectly on many T46 / T42 / T48G / T46S model phones.

The groups will display, but once you choose a group you receive an error unable to download remote phonebook.

I've verified this on all other models working.

Anyone else experiencing this? Did the format change for remote phonebook? We're using an XML file.

Tim

Hi Tim,
This is Paul from Yealink Technical Support Team, nice to meet you.
About your issue, please provide the Remote Phone file, Syslog, Config.bin and Trace for us to do more troubleshooting.
About how to get the Correct Syslog, Config.bin and Trace, please refer to below FAQ:
http://support.yealink.com/faq/faqInfo?id=311

Thanks in advance.
BR
Paul