W56 transfer; extension number entry

[peterf]

I have a W56P with multiple handsets.

On one handset if I am in a call and I press the TRAN button on the handset, or select Options and then Transfer, I am taken to a screen where I can manually enter the extension to which I want to transfer the call, or I can select another handset on the same Base Station.

On another handset if I do the exact same thing there is no option to enter an extension number. Makes it very hard to transfer to a desk phone or handset on another base station.

I have attached a picture showing the two handsets with different transfer screens.

Any ideas??

thanks