Display 'directory' softkey for call transfer

[Chris Barron]

active phone users such as office admins will wish to transfer inbound calls to internal or external numbers using the 'directory'. Therefore I need the directory softkey to display one or more of the directory types, local, remote 1 remote 2.

I've tried modifying the 'Transfer' softkey template XML but, because I think it's a dynamic template changes are ignored. Modifying the softkey layout in the gui is effective but impracticable for large customers.

Help?

Chris