New Forum system requires email address which you used to apply for your account to replace your original username. Password stays the same.Please see this post for more details
http://forum.yealink.com/forum/showthread.php?tid=40344


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Callerid prefix stripped after upgrade to >73
Author Message
ledakist Offline
Junior Member
**

Posts: 2
Joined: Aug 2015
Reputation: 0
Post: #1
Callerid prefix stripped after upgrade to >73
Hello, in the company we have T22P and T23G phones and have upgraded some of them to 73 firmware.

After that, the incoming calls that have a ring group prefix in the caller id do not show that prefix.
e.g. Sales: 012345678 is shown as 012345678.
The phones that have not been upgraded still show the full caller id.

How can this be fixed please?

Thank you.
10-02-2015 07:04 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
ledakist Offline
Junior Member
**

Posts: 2
Joined: Aug 2015
Reputation: 0
Post: #2
RE: Callerid prefix stripped after upgrade to >73
Ok, I have found the setting for this which is Settings > Call Display > Call Information Display Method > Full contact info or
Code:
phone_setting.call_info_display_method = 4
in the provisioning file.

What is not working now is the same "Full contact info" in the Missed Calls list.
It just displays the name only or the number. Huh
10-02-2015 11:50 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Frank Drews Offline
Member
***

Posts: 63
Joined: Jan 2014
Reputation: 0
Post: #3
RE: Callerid prefix stripped after upgrade to >73
Hi ledakist,

this is very interesting. We might have the same issue here. People used to see forwarded calls (the diversion header, or call history). They can't see it anymore.
We tinkered with lots and lots of settings and permissions, but we weren't 100% sure, that it worked before, so we gave up.

Maybe this is due to the same reason, what you are experiencing.

Best regards Frank


(10-02-2015 11:50 PM)ledakist Wrote:  Ok, I have found the setting for this which is Settings > Call Display > Call Information Display Method > Full contact info or
Code:
phone_setting.call_info_display_method = 4
in the provisioning file.

What is not working now is the same "Full contact info" in the Missed Calls list.
It just displays the name only or the number. Huh
11-25-2015 12:39 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T22P Firmware Upgrade f6f 3 4,314 09-15-2015 10:46 PM
Last Post: gadgetwizard

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication