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W52P and Asterisk Memmory Hunt
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SignalFire Offline
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Post: #1
W52P and Asterisk Memmory Hunt
I am running a W52P base station with 4 handsets provisioned to it. When using Asterisk memory hunt feature of ring groups, some phones will not ring in correct sequence, and calls will disconnect while ringing.

The asterisk feature works well with my hardwired phones which include a mixture of T42G, Cisco, and soft-phones, but the W52P does not seem to handle it properly. Is there any way to make this work better?
10-19-2013 03:46 AM
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Yealink Support Offline
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Post: #2
RE: W52P and Asterisk Memmory Hunt
Hi SignalFire,

Which firmware do you use?
Can you upgrade to the latest firmware of boradoft version to test again?
http://www.yealink.com/SupportDownloadfi...8&flag=142

You can get more guides in our broadsoft solution module in below.
http://www.yealink.com/solution_list2.as...ate_Id=179
(This post was last modified: 11-07-2013 10:51 AM by Yealink Support.)
11-07-2013 10:50 AM
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SignalFire Offline
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RE: W52P and Asterisk Memmory Hunt
We have been using:
26.30.0.50 ( Handset Firmware )
25.30.0.50 ( Base Firmware )

I will try to upgrade to broadsoft firmware and advise result.
11-07-2013 09:53 PM
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SignalFire Offline
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Post: #4
RE: W52P and Asterisk Memmory Hunt
Upgraded to the latest broadsoft firmware on the base and handsets. No improvement with hunt ring groups.
11-07-2013 11:10 PM
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Yealink Support Offline
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Post: #5
RE: W52P and Asterisk Memmory Hunt
Hi SignalFire,

Our R&D is solving this issue now and will release a fixed version for you.
If the version is released, i will update for you.
11-12-2013 05:18 PM
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Yealink Support Offline
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RE: W52P and Asterisk Memmory Hunt
Hi SignalFire,

Can you test below fixed versions and kindly feed back to me?

Base version:
ftp://yealinkftp:yealinkftp@ftp.yealink....0.0.16.rom

Handset version:
ftp://yealinkftp:yealinkftp@ftp.yealink....0.0.16.rom
12-17-2013 09:42 AM
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SignalFire Offline
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Post: #7
RE: W52P and Asterisk Memmory Hunt
The .16 firmware has fixed the handset ring sequence, but ring is still interrupted between hunt steps.
01-14-2014 11:54 PM
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Yealink Support Offline
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Post: #8
RE: W52P and Asterisk Memmory Hunt
Hi SignalFire,

1. There has been a call in a hunt group phone.
2. Then when a second call rings in this group, this previous call will disconnect.

Are above steps your issue scenario?

At the same time, for further troubleshooting, please supply me syslog level 6, config.bin and trace.

Before you export the syslog, please set log level as 6, and reboot the phone, then click Start,and reproduce the issue, then click Stop,and export the trace, syslog, config,bin to us.
(About where to export these files, please refer to attached screenshot.)

These three files are very important for us, hope you can kindly understand.


Attached File(s) Thumbnail(s)
       
01-15-2014 03:33 PM
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Davinchee Offline
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Post: #9
RE: W52P and Asterisk Memmory Hunt
I have same problem ! What can we do ?
08-16-2016 03:56 PM
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