[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T2xP phones show only caller name, not phone number in call history
Author Message
valjan Offline
Junior Member
**

Posts: 7
Joined: Oct 2013
Reputation: 0
Post: #1
T2xP phones show only caller name, not phone number in call history
We are sending a custom Callerid(name) from Asterisk to our T20P, T22P and T28P phones when we receive an outside call, depending on the line on which we received the call and on the IVR option chosen by the caller. When such a call is not picked up, the missed call history on that phone shows only this custom name, not the caller number. When I check the Phone Call Info in the Directory section of the phone GUI, there are only numbers stored in there, not a single trace of names displayed on the phone.

We are currently running x.0.140 version of firmware on all phones. Is there an option somewhere in the phone settings to choose which info will be displayed in missed call history, either the name or the number, because I cannot find any settings related to this. Or maybe if there is an alternative to send a status message or something similar to the phone that would be displayed on the phone during the call, which we could use for such a notification purpose instead of using caller name field.
10-10-2013 11:43 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink Support Offline
Administrator
*******

Posts: 2,684
Joined: Dec 2012
Reputation: 24
Post: #2
RE: T2xP phones show only caller name, not phone number in call history
Hi valjan,

Can you try the latest version again?
You can get the latest version from our Support module.
http://www.yealink.com/SupportDownloadfi...4&flag=142
11-08-2013 02:47 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
valjan Offline
Junior Member
**

Posts: 7
Joined: Oct 2013
Reputation: 0
Post: #3
RE: T2xP phones show only caller name, not phone number in call history
Hi, we already use the latest firmware version on all models (T20P, T22P, and T28P) and on each one of them when there is a missed call, the built-in phone display shows the callerid(name), while the web GUI interface shows callerid(num) field. It is then almost impossible to callback from the phone directly because the info on the display is useless for such a purpose, and employees have to enter the web GUI in order to find out who actually called them.

I have temporarily disabled this part of Asterisk dialplan, so we are not sending custom callerid(name) field anymore, so now when there is a missed call the callerid(num) is displayed on the phone display, however it would be really helpful if we could simply choose by ourselves which part of the info would be displayed in the case of missed call (name or number).

Regards,
Janko
11-21-2013 04:43 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
valjan Offline
Junior Member
**

Posts: 7
Joined: Oct 2013
Reputation: 0
Post: #4
RE: T2xP phones show only caller name, not phone number in call history
Hi, I have tried with the latest x.71.0.165 version of firmware, however there is no change with our issue, i.e. it is still present.

Regards,
Janko
12-03-2013 07:00 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink Support Offline
Administrator
*******

Posts: 2,684
Joined: Dec 2012
Reputation: 24
Post: #5
RE: T2xP phones show only caller name, not phone number in call history
Hi valjan,

Which options that you choose for caller ID Source?
Can you supply me syslog level 6, config.bin and pcap?
Before you export the syslog, please set log level as 6, and reboot the phone, then click Start,and reproduce the issue, then click Stop,and export the trace, syslog, config,bin to us.
(About where to export these files, please refer to attached screenshot.)
These three files are very important for us, hope you can kindly understand.


Attached File(s) Thumbnail(s)
       
12-09-2013 10:12 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
valjan Offline
Junior Member
**

Posts: 7
Joined: Oct 2013
Reputation: 0
Post: #6
RE: T2xP phones show only caller name, not phone number in call history
Hi,

here are the three logs you have requested. Sorry for the delay, I was on the sick leave for a couple of days.

Regards,
Janko


Attached File(s)
.pcap  9.71.0.165_14_45_33.pcap (Size: 68.76 KB / Downloads: 4)
.tar  syslog.tar (Size: 61 KB / Downloads: 2)
.zip  config.zip (Size: 26.58 KB / Downloads: 3)
12-13-2013 10:50 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink Support Offline
Administrator
*******

Posts: 2,684
Joined: Dec 2012
Reputation: 24
Post: #7
RE: T2xP phones show only caller name, not phone number in call history
Hi valjan,

Thanks for your reply. I have submitted your issue to our R&D.
But i import your config.bin to my T20P and can find callerid(num) after choose custom callerid(name) in the missed call list.
Do you reboot the phone after upgrading?
(This post was last modified: 12-18-2013 04:08 PM by Yealink Support.)
12-18-2013 02:54 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
valjan Offline
Junior Member
**

Posts: 7
Joined: Oct 2013
Reputation: 0
Post: #8
RE: T2xP phones show only caller name, not phone number in call history
Hi,

in the phone web GUI I can find the callerid(num), but on the phone display all I get is callerid(name), and even if I callback from that entry I still get only callerid(name), and only in Asterisk CLI I can see who I am actually calling back. It means I have an advantage over my colleagues, because I have access to Asterisk CLI and they do not have such an access, i.e. they do not know whom are they calling back until person on the other end of the line introduces himself/herself. That is why it would be great to be able to select which info will be present as the missed call info on the phone display itself.

Regards,
Janko
12-19-2013 09:33 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink Support Offline
Administrator
*******

Posts: 2,684
Joined: Dec 2012
Reputation: 24
Post: #9
RE: T2xP phones show only caller name, not phone number in call history
Hi valjan,

I have submitted your issue to our R&D. If any update, i will contact with you again.
12-23-2013 05:32 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yealink Support Offline
Administrator
*******

Posts: 2,684
Joined: Dec 2012
Reputation: 24
Post: #10
RE: T2xP phones show only caller name, not phone number in call history
Hi valjan,

Our R&D engineer says that your problem is the normal scenario. But i can browse the number under the name with your config.bin.
Why can't you browse the number?
You can change display part of incoming call in the Caller ID Header type.
Enter the webpage->Account->Advanced, choose the Caller ID Source.
01-13-2014 09:52 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  [Solved] Correct password don't work anymore in SIP-T22P ip phones frog.tech 1 796 01-27-2021 07:45 PM
Last Post: lsk
  T28P foward call doesn´t work with 2.73.0.50 Tato 4 2,156 09-14-2020 03:49 PM
Last Post: complex1
  T21P E2: Missed calls: How to show caller's number? quazgar 1 2,418 12-05-2019 07:19 AM
Last Post: Walter_Yealink
  T27 cannot dial from history digitalaroma 2 4,637 11-11-2019 05:09 PM
Last Post: Pedro Correia Guedes
  MoH with Yealink T2X Phones Headon_Support 2 11,516 04-19-2019 02:27 AM
Last Post: Helia_Dar
  Get serial number? Not MAC! pavlinic 2 13,280 03-26-2019 05:22 AM
Last Post: starion
  Yealinks T2xP do not respond to INVITE requests gtsionos 6 5,022 01-30-2019 09:58 PM
Last Post: jolouis
  T29g mount to analog phone mount Lisbon Creek 0 1,706 12-14-2018 02:42 PM
Last Post: Lisbon Creek
  Call forwarding with SIP devices Yealink and Cisco Call Manager CUCM joao.schlemm 7 12,921 08-03-2018 08:03 PM
Last Post: MarkLReed
Photo Yealink T21P E2 displays VIA and FROM headers on incoming call DmitryTsyganov 1 3,028 07-12-2018 07:28 PM
Last Post: johnkiniston

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication