[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Uploading contacts into T21P E2
Author Message
office@travelpro Offline
Junior Member
**

Posts: 6
Joined: Sep 2015
Reputation: 0
Post: #1
Uploading contacts into T21P E2
I uploaded a csv file into the contacts. When used, the call is declined and disconnected. The same phone number works when dialed manually.
What else do I need to do?
this is a new installation
thanks, Jean

the cscv file won't Add Attachment.
This is the data.
Hotel Address Main Phone
Marriott City Center       520 SW Broadway 503 226-6300
Benson Hotel SW Broadway 503 470-5926
Hilton Hotel and Towers 921 SW 6th 503-226-1611
Paramount Hotel           808 SW Taylor St (503) 223-9900
The Nines                     525 SW Morrison (877) 229-9995
(This post was last modified: 09-26-2015 01:27 AM by office@travelpro.)
09-26-2015 12:51 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
CWR Offline
Moderator
*****

Posts: 717
Joined: May 2013
Reputation: 7
Post: #2
RE: Uploading contacts into T21P E2
can you share a couple lines of the file you used? we can not tell what is going on otherwise? Or run a PCAP Trace when you place the call and examine it - or upload for examination by others.

Craig Reilly
MCSA, 3cx Advanced Certified
Scottsdale, AZ
(This post was last modified: 09-26-2015 01:14 AM by CWR.)
09-26-2015 01:14 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
office@travelpro Offline
Junior Member
**

Posts: 6
Joined: Sep 2015
Reputation: 0
Post: #3
RE: Uploading contacts into T21P E2
See above. This is a new phone and new installation. Are there settings I should check?
09-26-2015 02:01 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
CWR Offline
Moderator
*****

Posts: 717
Joined: May 2013
Reputation: 7
Post: #4
RE: Uploading contacts into T21P E2
I would start by removing any ( and ) and - from the phone numbers.

Craig Reilly
MCSA, 3cx Advanced Certified
Scottsdale, AZ
09-26-2015 02:59 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
James_Yealink Offline
Administrator
*******

Posts: 1,159
Joined: Aug 2014
Reputation: 8
Post: #5
RE: Uploading contacts into T21P E2
Hello Jean,

Can you start phone pcap trace and set syslog level to 6 under setting-> configuration. Make two calls, one is muanul, the other is from contacts. Then export pcap trace and syslog to us.

Thanks
James
09-26-2015 05:38 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
office@travelpro Offline
Junior Member
**

Posts: 6
Joined: Sep 2015
Reputation: 0
Post: #6
RE: Uploading contacts into T21P E2
Spaces, extra characters, etc in the fields were the issues. And playing around with the interface helped too.
Thank you for your assistance!
09-29-2015 02:55 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Sync Outlook or Teams Contacts with Yealink VP59 Teams Edition gijoe 2 6,636 08-04-2022 01:59 PM
Last Post: aero1247e
  Headset Prior (Yealink T21P) dreemer 4 13,231 11-05-2018 03:44 PM
Last Post: dreemer
  T21P E2 Send softkey missing Mardy 1 6,959 06-19-2017 02:45 AM
Last Post: Jensen_Yealink
  T21P E2 Local Port Dalton 3 11,335 03-27-2017 05:50 PM
Last Post: VOIP
  T20 and T21p registration problem raltel 3 10,484 12-30-2016 06:01 AM
Last Post: Lucia_Yealink
  T21P E2 password reset winkey777 1 11,901 11-10-2016 08:59 AM
Last Post: Lucia_Yealink
  T48 removes existing contacts when provisioning KristianMedK 9 17,437 02-04-2016 10:08 PM
Last Post: Fuur
  T41P: Error when uploading ringtones DanielFrank 2 12,908 09-07-2015 10:12 PM
Last Post: rawbynature

Forum Jump:


User(s) browsing this thread:

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication