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Uploading contacts into T21P E2
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office@travelpro Offline
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Post: #1
Uploading contacts into T21P E2
I uploaded a csv file into the contacts. When used, the call is declined and disconnected. The same phone number works when dialed manually.
What else do I need to do?
this is a new installation
thanks, Jean

the cscv file won't Add Attachment.
This is the data.
Hotel Address Main Phone
Marriott City Center       520 SW Broadway 503 226-6300
Benson Hotel SW Broadway 503 470-5926
Hilton Hotel and Towers 921 SW 6th 503-226-1611
Paramount Hotel           808 SW Taylor St (503) 223-9900
The Nines                     525 SW Morrison (877) 229-9995
(This post was last modified: 09-26-2015 01:27 AM by office@travelpro.)
09-26-2015 12:51 AM
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CWR Offline
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Post: #2
RE: Uploading contacts into T21P E2
can you share a couple lines of the file you used? we can not tell what is going on otherwise? Or run a PCAP Trace when you place the call and examine it - or upload for examination by others.

Craig Reilly
MCSA, 3cx Advanced Certified
Scottsdale, AZ
(This post was last modified: 09-26-2015 01:14 AM by CWR.)
09-26-2015 01:14 AM
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office@travelpro Offline
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Post: #3
RE: Uploading contacts into T21P E2
See above. This is a new phone and new installation. Are there settings I should check?
09-26-2015 02:01 AM
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CWR Offline
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Post: #4
RE: Uploading contacts into T21P E2
I would start by removing any ( and ) and - from the phone numbers.

Craig Reilly
MCSA, 3cx Advanced Certified
Scottsdale, AZ
09-26-2015 02:59 AM
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James_Yealink Offline
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Post: #5
RE: Uploading contacts into T21P E2
Hello Jean,

Can you start phone pcap trace and set syslog level to 6 under setting-> configuration. Make two calls, one is muanul, the other is from contacts. Then export pcap trace and syslog to us.

Thanks
James
09-26-2015 05:38 AM
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office@travelpro Offline
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Post: #6
RE: Uploading contacts into T21P E2
Spaces, extra characters, etc in the fields were the issues. And playing around with the interface helped too.
Thank you for your assistance!
09-29-2015 02:55 AM
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