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answer on headset Yealink T21-E2
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renegadex Offline
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Post: #1
answer on headset Yealink T21-E2
Hello,

Please advise with the following problem.

I set the Yealink T21-E2 to put the client voice on headset (headset prior =1 parameter).

If i take the call using Genesys Agent Desktop the client voice is placed on speaker.

On Yealink T28 we don’t had this problem.
I try different version of firmware but no results.

Thanks!
(This post was last modified: 09-24-2015 10:12 PM by renegadex.)
09-24-2015 10:11 PM
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James_Yealink Offline
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Post: #2
RE: answer on headset Yealink T21-E2
Check this thread
http://forum.yealink.com/forum/showthread.php?tid=8736
09-25-2015 06:26 AM
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Barnabas Offline
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Post: #3
RE: answer on headset Yealink T21-E2
Hello,

I have exact same problem. The "Headset Prior" is enabled but even after a reboot the headset is not enabled unless I press the "Headset key", then the phone icon changes to headset icon and I can hear from the headset.

I have firmware T19P_E2-53.80.0.70.rom. I loaded prior firmware 53.80.0.60.rom and even the UK version T19P_E2-53.80.23.1 didn't help.

Barnabas.
10-01-2015 12:47 PM
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