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No audio on external calls
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ITSD Offline
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Post: #11
RE: No audio on external calls
We have install the firmware on the base, we now testing it, and it looks fine at the moment.
we test it a few day's and then report it to you.
11-18-2013 08:03 PM
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Michael Offline
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Post: #12
RE: No audio on external calls
Question is already answered :-)
(This post was last modified: 12-02-2013 12:45 AM by Michael.)
12-02-2013 12:31 AM
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andydls Offline
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Post: #13
RE: No audio on external calls
(11-09-2013 11:15 AM)Yealink Support Wrote:  Hi ITSD,

It seems that your issue still in the latest version.
We will released a fixed version for you until next Friday in schedule.

Best Regards

Dear support team!
We have the same problem, although we have installed:
25.50.0.20 (Base Firmware) New
26.50.0.20 (Handset Firmware) New

Could you release a file for us to fixing it? I attached the log files.


Attached File(s)
.pcap  25.50.0.20_13_4_2.pcap (Size: 1.45 MB / Downloads: 3)
.tar  syslog.tar (Size: 1.12 MB / Downloads: 3)
(This post was last modified: 06-25-2014 09:12 PM by andydls.)
06-25-2014 08:30 PM
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Yealink Support Offline
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Post: #14
RE: No audio on external calls
Hi andydls,

Could you please describe your issue detailed, supply syslog level 6, config.bin and pcap and send to support@yealink.com or support.usa@yealink.com. Our technical support team will hel you.

How to Get the Correct Syslog, Config.bin and Trace

thanks
06-26-2014 09:15 AM
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Isaac Offline
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Post: #15
RE: No audio on external calls
Hi Sr.

I have the same problem, i tried upgrade the firmware in the base and the handset but is not the solution, any idea?

how can i fix it?

thanks
07-25-2014 06:50 AM
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AndrewZ Offline
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Post: #16
RE: No audio on external calls
We have the same problem with W52P:

25.50.0.20 (Base Firmware)
26.50.0.20 (Handset Firmware)

Our customer has about 240 sip phone w52p type!!! This is a very urgent problem !!!
Could we expect to solve this problem in the latest firmware 25.73.0.25 ?
01-14-2015 06:11 PM
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James_Yealink Offline
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Post: #17
RE: No audio on external calls
Hi AndrewZ,

What's the pbx server?
Please have a try of latest firmware. It has better compatability.
If the problem persist, please send us syslog level 6, config.bin and pcap and our R&D will do an analyais. Since in most of case such an issue is related to environment so we can only draw a conclusion after analysis.

How to get these files:
http://forum.yealink.com/forum/showthread.php?tid=1319

Regards,
James
01-15-2015 04:57 PM
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AndrewZ Offline
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Post: #18
RE: No audio on external calls
(01-15-2015 04:57 PM)Yealink_James Wrote:  Hi AndrewZ,

What's the pbx server?
Please have a try of latest firmware. It has better compatability.
If the problem persist, please send us syslog level 6, config.bin and pcap and our R&D will do an analyais. Since in most of case such an issue is related to environment so we can only draw a conclusion after analysis.

How to get these files:
http://forum.yealink.com/forum/showthread.php?tid=1319

Regards,
James

We use W52P SIP phone with Avaya MES 6.2.2 PBX. At the same time, we use a lot of phones linksys and they work fine.
I'll let you know about the changes after phone firmware update.
01-16-2015 06:13 PM
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AndrewZ Offline
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Post: #19
RE: No audio on external calls
After updating the firmware on the phones, it works well.
04-07-2015 05:55 PM
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James_Yealink Offline
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Post: #20
RE: No audio on external calls
Nice to hear it works Smile.

Regards,
James
04-07-2015 09:40 PM
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