Paging

[KDS]

We are using the latest firmware for this product.

When paging from asterisk, the handsets will connect randomly and inconsistently, and they will not all connect at once. Some of the issues include: the handset will not ring, but will pick up; the handset will ring, but then immediately issue a busy signal; the handset will neither ring nor pick up.

What can we do to fix this?

[Yealink Support]

Hi KDS,
Our old version of base and handset do not support paging feature.
So you need to upgrade them, you can refer to this post about how to upgrade them:
http://forum.yealink.com/forum/showthread.php?tid=572
Thanks.

[KDS]

Hi,

We are using the latest firmware on both base-station and the handsets. The problem we are having is:
3 handsets registered to one base-station as each separate SIP account. When we send a page from asterisk to these handsets not all of them will pick up the page. As very random some times two picks up the page and the 3rd will pickup and than drop it. It is very very random but always two gets the page and one will get and than drop.
Please help. Thx

[Yealink Support]

Hi KDS,
Could you let us know your firmware of your base and handset?
And could you provide PCAP trace, syslog(level 6) and config.bin file to us, so we can analyze?
Before you export the syslog, please set log level as 6, and reboot the phone, then click Start,and reproduce the issue, then click Stop,and export the trace, syslog, config,bin to us.
(About where to export these files, please refer to attached screenshot.)
These three files are very important for us, hope you can kindly understand.
Thanks.