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***Yealink Support*** · 08-16-2013 03:22 PM

Hi Christian,
Thanks. I will submit to our R&D to check.
But because there's a lot of projects that our R&D is processing now, it will need some time for them to arrange and fix this issue, maybe one or two weeks, is it OK?
Anyway any update will let you know ASAP.

griese · 08-16-2013 03:31 PM

(08-16-2013 03:22 PM)Yealink Support Wrote: Hi Christian,
Thanks. I will submit to our R&D to check.
But because there's a lot of projects that our R&D is processing now, it will need some time for them to arrange and fix this issue, maybe one or two weeks, is it OK?
Anyway any update will let you know ASAP.

Hi
thanks for the info
one week is ok
the customer can wait this time
the main thing is we fix the problem
we have 45 Phone with this problem !!!!
It is not good if we need more time for the fix !!!
Thanks a lot
christian

griese · 08-16-2013 07:39 PM

Hi
Info for you:
we have test a snom 320 phone
and there are no problems at the begin of
the call
thanks
Christian

***Yealink Support*** · 08-19-2013 04:36 PM

Thanks for your update, is it possible provide us the PCAP trace of Snom phone? So we can have a reference?
Thanks.

griese · 09-16-2013 05:48 PM

Hi
is there any news about the problem ??
the customer annoying !!!!
Ask:
where rest of this thread
syslog and trace files ???

Thanks
Christian

***Yealink Support*** · 09-17-2013 05:40 PM

Hi Christian,
Sorry for our delay, today i pushed R&D again, finally we released the new firwmare as below：
ftp://yealinkftp:yealinkftp@ftp.yealink....wares/V61/
Please check whether this firmware solve your issue.

Ask:
where rest of this thread
syslog and trace files ???
Answer:
Sorry our forum lost the DB from Aug 21-Sep.13. So if you have any other issues still not resolved, please kindly post again, so we can follow up these case for you.
Thanks.

griese · 09-17-2013 05:53 PM

Hi
in this folder are no files !!

""ftp://yealinkftp:yealinkftp@ftp.yealink.com/00.Firmwares/V61/ """
which file i need ???

Thanks a lot
christian

***Yealink Support*** · 09-18-2013 10:58 AM

Hi Christian,
Could you check again?
Here's firmware 2.61.0.160:
ftp://yealinkftp:yealinkftp@ftp.yealink.....0.160.rom
Any test result please let us know, thanks.

***Yealink Support*** · 09-23-2013 04:32 PM

Hi Christian,
Any updates?

griese · 09-24-2013 05:53 PM

Hi
we are testing on soom Phone i think it looks like good.
I send you the status im an few days whether the problem is solved
thanks
christian

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