T46G/T48G BLF Not working on newer firmwares

[JonLoane]

35.73.0.50 firmware does not have the BLF issue. Shows the talking, ringing, etc BLF options perfectly.

35.80.0.60 and T48-35.80.0.70 do not work at all. In some cases, it will even ring an extension that is unavailable/phone not even plugged in!

I'd love to keep the .50 firmware, but it has the muffled audio issue supposedly resolved in the .60/.70 firmware.

We are on Netsapiens PBX.

Let me know where to send the PCAP. Thanks.

[James_Yealink]

Hello,

Please send it support@yealink.com.
Please send two pcap trace and phone level 6 syslog, one in 35.73.0.50, the other in 35.80.0.70.

Thanks,
James

[JonLoane]

Sent the traces just now. Thanks.

[rcm]

(09-18-2015 12:26 AM)JonLoane Wrote:  Sent the traces just now. Thanks.

Can Confirm we are having the same issue and just found out today. Used several t41p and t48g with the same issue using .60 / .70 . Once rolled back .50 presence and blf is functioning properly.

[JonLoane]

(09-23-2015 05:15 AM)rcm Wrote:  

(09-18-2015 12:26 AM)JonLoane Wrote:  Sent the traces just now. Thanks.

Can Confirm we are having the same issue and just found out today. Used several t41p and t48g with the same issue using .60 / .70 . Once rolled back .50 presence and blf is functioning properly.

Are you also on NetSapiens?

I missed some of the requested info and resent to them just now.
Will update thread when I hear back.

[c99hris]

Was this ever resolved?

[JonLoane]

Not yet.

• Changed Description from "..." to "..."
hi Jon

thanks for your information

for this issue, i have submit to our R&D, if any update ,i will let you know ASAP

TKS & BR

Michael

[keffa]

I have just installed the T46G in six client sites and can confirm this is occurring with latest firmware. I have noted that phone state BLF (I.e. ringing, busy, available) using BLF type 0 seem to work OK but if a phone is disconnected, the BLF lamp still remains on, even after multiple re-starts. In fact, under the right conditions (Set up the BLF, turn the phone off, turn it back on and voila), the BLF lamp will show a steady green for a extension that does not even exist!

[JonLoane]

(09-29-2015 05:35 AM)keffa Wrote:  I have just installed the T46G in six client sites and can confirm this is occurring with latest firmware. I have noted that phone state BLF (I.e. ringing, busy, available) using BLF type 0 seem to work OK but if a phone is disconnected, the BLF lamp still remains on, even after multiple re-starts. In fact, under the right conditions (Set up the BLF, turn the phone off, turn it back on and voila), the BLF lamp will show a steady green for a extension that does not even exist!

The behavior on my system is almost identical.

[JonLoane]

I emailed them this morning and immediately got a reply. Looks like R&D is looking at the issue.
Michael_Yealink Reply Sep 30, 2015 23:34:58 +0800
hi Jon

sorry for your wait, our R&D are still investigating with this issue, what's more ,we will have National Holiday from 1st Oct to 7th Oct. During this time, engineer have limitation to access to internet.

We will feedback you when back to office and push our engineer to solve it ASAP ,Hope your understanding.

TKS & BR

Michael