Client claims T26p is autoanswering

[ubunet]

I have the same problem with Yealink T22P(25 units).

These phones have auto-answer option and intercom option disabled.

Firmware V71 from ftp://yealinkftp:yealinkftp@ftp.yealink....wares/T2x/ in all phones!!

Asterisk 1.8.22

My client is very angry because it is a multinational with many calls and entering abruptly calls is irritating and unproductive.

I deleted a queue that was set up to see if it solved the problem. Now I have only one ring group and still doing the same ( Dial(SIP/200&SIP/201&...SIP/N) )
In any of the phone the call is answered on handsfree! Without touching anything, with the phone idle.

We need a solution to this problem, because our companies are compromised by a "bug" it seems our responsibility and misconfiguration.

Yealink please, give us a solution.

Thanks in advance.

[Yealink Support]

Hello all,
Sorry for this, i already submit to our R&D, any update will let you know ASAP.
Thanks.

[ubunet]

(07-31-2013 04:32 PM)Yealink Support Wrote:  Hello all,
Sorry for this, i already submit to our R&D, any update will let you know ASAP.
Thanks.

Hello, thanks for your help. I hope that you could fix it soon. Another info about the system is that the number of calls is very high. In month of July had recived a total of 34.941 calls!! A average of 1.127 calls per day and 839 hours in total!!

In fact, some phones is blocking and is needed reset it....Is possible that for problem RAM space?

[Yealink Support]

Hi Ubunet,
Sorry for this, let me push R&D to check this issue soon.
What do you mean for "Is possible that for problem RAM space?" If you reset to factory default, all the configuration will disappear. You can export the config(in the webpage-Phone-Configuration) first, after reset, import it again.

[rebuke]

Just to add to this, I've got a client reporting the same problem intermittently - they're using T26Ps running firmware 6.70.0.141.

I've not got any traces etc, as the issue is not easy to reproduce 'on demand', and capturing traces permanently results in lots of disk space usage, however if there is anything that can be done to help diagnose this, please let me know, as it's a potential security issue if the user doesn't notice and is having some confidential discussion near the phone etc...

[imfloridaguy]

Yes, I agree with rebuke; It's intermittent, so therefor not easy to catch.
Guy

[Yealink Support]

Hello all,
We plan to release a new firmware which fixed this auto answer issue about at the end of next week.

[imfloridaguy]

Thank you Yealink Support.
I understand that the new update is planned, but I wanted to share this for your review. I just received this email within the last hour (Tues, Aug 6 at 11am EST).
I look forward to the update.

**********************************************
About 10 minutes ago, Tina called the office from her cell phone. She hit option 2 for accounting. My phone rang one time and then quit. The next thing I knew, I heard Tina’s voice saying “hello, is anyone there?” I looked over to Tina’s desk and saw the light lit up on her phone. I walked over there and could hear Tina again saying “hello, hello?”. It was coming thru the speaker on her phone. I picked up the receiver and she was on the line. She said she could hear us talking here in the office & couldn’t understand why no one had answered her back.
No one answered her phone, her call just came thru by itself. I wouldn’t have even known she was on the line if she hadn’t kept saying “hello” on the speaker. This has happened a couple of other times before. Tina asked me to email you and tell you about this. She’s concerned that people might be hearing conversations here in the office without us even knowing they are listening.
**********************************************

[Yealink Support]

(08-07-2013 12:21 AM)imfloridaguy Wrote:  Thank you Yealink Support.
I understand that the new update is planned, but I wanted to share this for your review. I just received this email within the last hour (Tues, Aug 6 at 11am EST).
I look forward to the update.

**********************************************
About 10 minutes ago, Tina called the office from her cell phone. She hit option 2 for accounting. My phone rang one time and then quit. The next thing I knew, I heard Tina’s voice saying “hello, is anyone there?” I looked over to Tina’s desk and saw the light lit up on her phone. I walked over there and could hear Tina again saying “hello, hello?”. It was coming thru the speaker on her phone. I picked up the receiver and she was on the line. She said she could hear us talking here in the office & couldn’t understand why no one had answered her back.
No one answered her phone, her call just came thru by itself. I wouldn’t have even known she was on the line if she hadn’t kept saying “hello” on the speaker. This has happened a couple of other times before. Tina asked me to email you and tell you about this. She’s concerned that people might be hearing conversations here in the office without us even knowing they are listening.
**********************************************

Hello,
Thanks for your sharing, this issue is so urgent, and we will push our R&D to release new firwmare ASAP to avoid such issue.
Sorry again.

[ajerez]

Hello support,

Any news about the fix for this issue ?

I have exactly the same issue described by the guys in the posts with a T28P.

Versión Firmware 2.70.0.110
Versión hardware 1.0.0.39

Thanks in advance,