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T46G Redefine Hold Button - Ques
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James_Yealink Offline
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Post: #21
RE: T46G Redefine Hold Button - Ques
Hi, V80 firmware of T4x and new T2x(T21_E2/T23/T27/T29) will support EDK feature will allow users customize a softkey.
The feature is possible to be achieved at that time.
EDK feature won't be added in first relased of V80, it will be added in an enhanced release of V80.

Regards,
James
05-14-2015 04:42 PM
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alexgonzalez Offline
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Post: #22
RE: T46G Redefine Hold Button - Ques
(05-14-2015 04:42 PM)Yealink_James Wrote:  Hi, V80 firmware of T4x and new T2x(T21_E2/T23/T27/T29) will support EDK feature will allow users customize a softkey.
The feature is possible to be achieved at that time.
EDK feature won't be added in first relased of V80, it will be added in an enhanced release of V80.

Regards,
James

Any update on this much needed feature release?
Alex
09-16-2015 10:49 AM
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alexgonzalez Offline
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Post: #23
RE: T46G Redefine Hold Button - Ques
(05-14-2015 04:42 PM)Yealink_James Wrote:  Hi, V80 firmware of T4x and new T2x(T21_E2/T23/T27/T29) will support EDK feature will allow users customize a softkey.
The feature is possible to be achieved at that time.
EDK feature won't be added in first relased of V80, it will be added in an enhanced release of V80.

Regards,
James

James, there have been several releases of V80 including 28.80.0.70. When will this get done? We have waited much too long now.
10-11-2015 12:36 PM
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LeoS Offline
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Post: #24
RE: T46G Redefine Hold Button - Ques
Any updates to this?
02-10-2016 05:11 AM
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euser4life Offline
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Post: #25
RE: T46G Redefine Hold Button - Ques
Hi James is there any updates to this. We also desperately need this functionality.

(05-14-2015 04:42 PM)Yealink_James Wrote:  Hi, V80 firmware of T4x and new T2x(T21_E2/T23/T27/T29) will support EDK feature will allow users customize a softkey.
The feature is possible to be achieved at that time.
EDK feature won't be added in first relased of V80, it will be added in an enhanced release of V80.

Regards,
James
02-27-2016 10:07 PM
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alexgonzalez Offline
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Post: #26
RE: T46G Redefine Hold Button - Ques
(05-14-2015 04:42 PM)Yealink_James Wrote:  Hi, V80 firmware of T4x and new T2x(T21_E2/T23/T27/T29) will support EDK feature will allow users customize a softkey.
The feature is possible to be achieved at that time.
EDK feature won't be added in first relased of V80, it will be added in an enhanced release of V80.

Regards,
James

We really need this, any update? Can you please reply when this function is coming, we have be waiting....
03-14-2016 01:23 PM
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chrisduncansb Offline
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Post: #27
RE: T46G Redefine Hold Button - Ques
Bump.

It's been years since this has been promised. We need this feature.
02-21-2017 08:37 PM
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alexgonzalez Offline
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Post: #28
RE: T46G Redefine Hold Button - Ques
I can't count the number of customers I have lost or didn't want to have two ways of putting a call on hold. They want one way to put calls on hold and be able to grab them from anywhere or page and have someone else pickup. I have basically told clients to buy a different system because its not worth the grief later. I do wish Yealink could understand the importance of this feature and finally deliver a version with this. It has been more than a year, and my clients still ask me for it now. Asking when....

Don't know what else to do, but try to keep the thread alive with a bump, like you did.

Thanks,
Alex

(05-14-2015 04:42 PM)wujs Wrote:  Hi, V80 firmware of T4x and new T2x(T21_E2/T23/T27/T29) will support EDK feature will allow users customize a softkey.
The feature is possible to be achieved at that time.
EDK feature won't be added in first relased of V80, it will be added in an enhanced release of V80.

Regards,
James


James, what do we need to do to get this done Please! It's been promised long ago. Alex
(This post was last modified: 02-21-2017 09:00 PM by alexgonzalez.)
02-21-2017 08:58 PM
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chrisduncansb Offline
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Post: #29
RE: T46G Redefine Hold Button - Ques
I am about to lose a large customer over this as well. They think we are incompetent because we can't make the hold button put calls on hold and it is a training issue for them.
02-21-2017 09:04 PM
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alexgonzalez Offline
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Post: #30
RE: T46G Redefine Hold Button - Ques
(02-21-2017 09:04 PM)chrisduncansb Wrote:  I am about to lose a large customer over this as well. They think we are incompetent because we can't make the hold button put calls on hold and it is a training issue for them.

Totally agree with you, it's very frustrating. No one wants to have to train someone to think about which way a call is going to go in advance. Making the Hold button on the phone be the call park feature is what we need to be able to do to solve this issue.

Thanks,
Alex

(05-14-2015 04:42 PM)wujs Wrote:  Hi, V80 firmware of T4x and new T2x(T21_E2/T23/T27/T29) will support EDK feature will allow users customize a softkey.
The feature is possible to be achieved at that time.
EDK feature won't be added in first relased of V80, it will be added in an enhanced release of V80.

Regards,
James

Beginning to wonder if we are being understood? EDK was added in v81.20. However this is to customize the softkeys from what I can see? What we have been asking for is a way to customize the hardkey HOLD button to Park a Call as a form of HOLD. So we need a way to program the hardkey HOLD to do functions like a DSSkey, when the phone is off the hook or in use. If there is a way to do this already, we all would like to know.

Hope this clarifies issue.
Regards,
Alex
(This post was last modified: 02-21-2017 10:39 PM by alexgonzalez.)
02-21-2017 09:43 PM
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