t42G not provisioning over vpn

[bsutton]

I have a t42g with
Version
Firmware Version 29.80.0.70
Hardware Version 29.0.0.0.0.0.0

The phone connects over a vpn.

Once the vpn is established I'm trying to provision the phone using the 'provision now' button.

The key error seems to be:

Connect Failed! ret 0, errno 115 timeout 5 error -1

Error 115 is 'operation in progress' so it sounds like a bug in the provisioning logic.

Note: we have t26/t28 phones which provision against this server without a problem, however I'm not certain we have any which are being provisioned over a vpn.

I've checked the server logs and the phone does not make any connection attempt against the provisioning server.


Exported logs:[/code]

Code:

Sep 10 01:47:43 Log [649]: WEB <6+info  > Setting autoProvision writeConfig start...
Sep 10 01:47:43 Log [731]: ETLL<6+info  > mkit_reply return [0], msgReply[0x60d03]: 0. result[0]
Sep 10 01:47:43 Log [649]: ETLL<6+info  > mkit_call return(0,0)
Sep 10 01:47:43 Log [649]: WEB <6+info  > Crypto get plain data : session id is equal
Sep 10 01:47:43 Log [649]: WEB <6+info  > Setting autoProvision has been changed!
Sep 10 01:47:44 Log [134]: CSRV<6+info  > Ignore the special config [auto_provision.server.url]
Sep 10 01:47:47 Log [649]: WEB <6+info  > URI: /servlet?p=settings-autop&q=write&now=true
Sep 10 01:47:47 Log [649]: WEB <6+info  > Partition free(byte): /tmp/ [103645184], /config/ [139264], /data/ [139264]
Sep 10 01:47:47 Log [649]: WEB <6+info  > Setting autoProvision writeConfig start...
Sep 10 01:47:47 Log [731]: ETLL<6+info  > mkit_reply return [0], msgReply[0x60d03]: 0. result[0]
Sep 10 01:47:47 Log [649]: ETLL<6+info  > mkit_call return(0,0)
Sep 10 01:47:48 Log [649]: WEB <6+info  > Crypto get plain data : session id is equal
Sep 10 01:47:48 ATP [586]: ATP <6+info  > Upgrade by default
Sep 10 01:47:48 ATP [586]: ATP <6+info  > Try upgrade by dhcp options
Sep 10 01:47:48 ATP [586]: ATP <6+info  > Upgrade by DHCP option Fail
Sep 10 01:47:48 ATP [586]: ATP <6+info  > Upgrade by static config
Sep 10 01:47:48 Log [731]: ETLL<6+info  > mkit_reply return [0], msgReply[0x60d03]: 0. result[0]
Sep 10 01:47:48 ATP [586]: ATP <6+info  > Upgrade from com.cfg
Sep 10 01:47:48 LIBD[586]: DCMN<6+info  > Connecting 10.12.0.70:8081
Sep 10 01:47:48 LIBD[586]: DCMN<6+info  > Connecting IP = 10.12.0.70, Port = 8081
Sep 10 01:47:48 Log [649]: WEB <6+info  > autop now...
Sep 10 01:47:48 Log [649]: WEB <6+info  > Setting autoProvision has been changed!
Sep 10 01:47:53 LIBD[586]: DCMN<3+error > Connect Failed! ret 0, errno 115 timeout 5 error -1
Sep 10 01:47:53 LIBD[586]: HTTP<3+error > Connect Error
Sep 10 01:47:53 ATP [586]: ATP <3+error > http to file failed, code = -3, msg = Connect Failed, retry = 1
Sep 10 01:47:53 LIBD[586]: DCMN<6+info  > Connecting 10.12.0.70:8081
Sep 10 01:47:53 LIBD[586]: DCMN<6+info  > Connecting IP = 10.12.0.70, Port = 8081
Sep 10 01:47:53 Log [649]: WEB <6+info  > URI: /servlet?p=settings-autop&q=result&random=0.8437782800756395
Sep 10 01:47:53 Log [649]: WEB <6+info  > Partition free(byte): /tmp/ [103645184], /config/ [139264], /data/

[Yealink_Michael]

hi

for this issue, please reset the phone and test again , if the issue still exist , please kindly provide the trace file we needed for future analysis

trace file including pcap file, config bin and syslog file , and we need three of them provide at one time.

for how to get them , please refer to the FAQ below:
http://forum.yealink.com/forum/showthread.php?tid=1319

please provide the trace file of T26 and T28 that can working fine , all send to
support@yealink.com

then our team will follow up

TKS & BR

Michael