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We just had the YMCS online and we are also working on the features plan on the future versions, in this regard we are need to hear your voice about the YMCS.
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Yealink T28 setup audible ring on 2nd incoming call
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JeffWilkinson Offline
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Post: #1
Yealink T28 setup audible ring on 2nd incoming call
Hi,

I have a receptionist with a T28 that is configured to accept multiple calls.
When 1st call comes in the phone rings as per normal.
While the receptionist is online with 1st call, a 2nd call comes in.
Only a light on the phone indicates that there is a new call coming in.
If she is not looking at the phone, she has no idea there is a 2nd call waiting to be answered.

How can I set the phone to "Ring" on the 2nd, 3rd incoming call etc.

Thanks in advance
Jeff

Sorry forgot to mention the phone firmware.

Firmware v2.61.0.80
Hardware v1.0.0.39
(This post was last modified: 11-19-2012 01:34 PM by JeffWilkinson.)
11-19-2012 01:18 PM
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Larry
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Post: #2
RE: Yealink T28 setup audible ring on 2nd incoming call
please check whether you have enable the call waiting tone feature, please log on web UI, go to Phone->Features->call waiting tone, then enable this feature.

   

then, please go to Phone->Tones-> call waiting, then make the tone as you like,
   

2000, 0 and 500 mean the frequency of the voice, 0 stands for there is no tone last 2000ms. 500, 2000 and 500 stand for the duration of the corresponding frequency.
11-19-2012 03:41 PM
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JeffWilkinson Offline
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Post: #3
RE: Yealink T28 setup audible ring on 2nd incoming call
Thanks Larry,

I have both feature options enabled but nothing set under tones. (Just Custom under select country - the rest is blank)
Can I just enter the example setting you posted (bit confused and can't find any documentation on the tone settings).
11-19-2012 04:03 PM
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JeffWilkinson Offline
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Post: #4
RE: Yealink T28 setup audible ring on 2nd incoming call
Thanks Larry,

That is exactly what I was looking for.
11-20-2012 11:20 PM
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roberto.cartella Offline
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Post: #5
RE: Yealink T28 setup audible ring on 2nd incoming call
Thanks,

and I can use the speaker instead of the handset to hear this sound ? Alternatively I can hear a normal ring tone by the speaker on the second incoming call while the user is talking on the first line ?

My best regards.
01-09-2013 06:08 PM
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Yealink Support Offline
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Post: #6
RE: Yealink T28 setup audible ring on 2nd incoming call
(01-09-2013 06:08 PM)roberto.cartella Wrote:  Thanks,

and I can use the speaker instead of the handset to hear this sound ? Alternatively I can hear a normal ring tone by the speaker on the second incoming call while the user is talking on the first line ?

My best regards.

Hi roberto,
If you use the speaker during talking, yes, you can hear the call waiting sound by speaker.
You can configure the call waiting tone under the Phone-Tones page.
Let me know if any misunderstanding.
Best Regards!
Yealink Support Team
01-10-2013 07:49 PM
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roberto.cartella Offline
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Post: #7
RE: Yealink T28 setup audible ring on 2nd incoming call
(01-10-2013 07:49 PM)Yealink Support Wrote:  
(01-09-2013 06:08 PM)roberto.cartella Wrote:  Thanks,

and I can use the speaker instead of the handset to hear this sound ? Alternatively I can hear a normal ring tone by the speaker on the second incoming call while the user is talking on the first line ?

My best regards.

Hi roberto,
If you use the speaker during talking, yes, you can hear the call waiting sound by speaker.
You can configure the call waiting tone under the Phone-Tones page.
Let me know if any misunderstanding.
Best Regards!
Yealink Support Team

Thanks
01-10-2013 08:58 PM
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lariza Offline
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Post: #8
RE: Yealink T28 setup audible ring on 2nd incoming call
hi,
I've a a T28.
1st call comes in the phone and someone make me a 2nd call the fone no ring. when the 1st call finish i just see the second call in the 1st account
i account 1 and account 2 are enable.
Excuse me english but i from peru
thank
lariza
(This post was last modified: 02-01-2013 04:48 AM by lariza.)
02-01-2013 04:47 AM
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Yealink Support Offline
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Post: #9
RE: Yealink T28 setup audible ring on 2nd incoming call
(02-01-2013 04:47 AM)lariza Wrote:  hi,
I've a a T28.
1st call comes in the phone and someone make me a 2nd call the fone no ring. when the 1st call finish i just see the second call in the 1st account
i account 1 and account 2 are enable.
Excuse me english but i from peru
thank
lariza

Hi,
Please check Larry is post ,make sure you has enable the call waiting feature , and check whether the phone has prompted the phone has new incoming call.
Best Regards!
Yealink Support Team
02-01-2013 06:40 PM
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blistovmhz Offline
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Post: #10
RE: Yealink T28 setup audible ring on 2nd incoming call
Same question here, but not happy with the response.

Call waiting tone plays over top of whatever the caller is saying. In a busy environment where the receptionist will probably get 2-3 calls incoming while on the line, the tones played into the headset are obscuring what our customers are saying.

We really need a way to make the phone RING normally, instead of call waiting tone.
06-21-2014 02:23 AM
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