[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
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Caller ID Lookup
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CWR Offline
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Post: #1
Caller ID Lookup
Using the 3cx phone system, calls to GROUPS/QUEUES are rewritten with a PREFIX - the name of the group.
So, if 555-1212 which is Yealink - calls us the display says

"IT - Yealink
555-1212"

The problem is that if the phone number matches an entry in the local phone book in the phone then it gets rewritten

"Yealink Inc
555-1212" and does not show the PREFIX.

Any way to avoid this ?
05-29-2013 05:06 AM
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Yealink Support Offline
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Post: #2
RE: Caller ID Lookup
Hi Craigreilly,

Please check whether "Caller ID Header" is helpful for you to solve this issue.
You can access to the phone webpage-Account-Advanced-Caller ID Header
05-29-2013 03:32 PM
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CWR Offline
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Post: #3
RE: Caller ID Lookup
FROM -> default - as explained above
PAI -> registers anonymous
PAI-FROM -> same as FROM
RPID-PAI-FROM -> same as FROM
PAI-RPID-FROM -> same as FROM
RPID-FROM -> same as FROM
06-06-2013 06:10 AM
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CWR Offline
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Post: #4
RE: Caller ID Lookup
wow - I figured a response by now.

Craig Reilly
MCSA, 3cx Advanced Certified
Scottsdale, AZ
10-17-2014 04:45 AM
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Wilson_Yealink Offline
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Post: #5
RE: Caller ID Lookup
Hi craigreilly,

Sorry, I didn't understand your scenario clearly. So would you please explain your operations more detailed? Kindly you can describe it step by step.
Expecially this sentence:

Quote:Using the 3cx phone system, calls to GROUPS/QUEUES are rewritten with a PREFIX - the name of the group.

thanks in advance.
10-17-2014 08:30 PM
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CWR Offline
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Post: #6
RE: Caller ID Lookup
What do you not understand?
Do you guys test against 3cx?

Craig Reilly
MCSA, 3cx Advanced Certified
Scottsdale, AZ
10-21-2014 07:19 AM
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jasit Offline
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Post: #7
RE: Caller ID Lookup
Check under General Settings Global options in 3cx, uncheck the add queue, group did's option
10-29-2014 04:43 AM
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