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Incomplete Autoprovisioning
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telespex Offline
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Posts: 7
Joined: Feb 2020
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Post: #1
Incomplete Autoprovisioning
Hello,

Today, we got a new set of T54W phones, but could not complete auto provisioning:
- The MAC is added into the YMCS database.
- The phone is factory reset.
- YMCS redirects the phone to our HTTP provisioning server.
- The phone loads the common file (y000000000096.cfg).
- The common file removes the requirement for certificate, and is redirected to our HTTPS server.
- At this point it should download the latest firmware version then go to the HTTPS server to download its MAC file, but it stops here.

All other model work flawlessly. T54W used to get auto provisioned without a problem but it seems that something does not work.

Please advise. Thank you!
_Joseph
-
(This post was last modified: 07-09-2024 10:09 AM by telespex.)
07-09-2024 10:08 AM
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Yisroel_MongoTEL Offline
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Posts: 294
Joined: Jul 2017
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Post: #2
RE: Incomplete Autoprovisioning
(07-09-2024 10:08 AM)telespex Wrote:  Hello,

Today, we got a new set of T54W phones, but could not complete auto provisioning:
- The MAC is added into the YMCS database.
- The phone is factory reset.
- YMCS redirects the phone to our HTTP provisioning server.
- The phone loads the common file (y000000000096.cfg).
- The common file removes the requirement for certificate, and is redirected to our HTTPS server.
- At this point it should download the latest firmware version then go to the HTTPS server to download its MAC file, but it stops here.

All other model work flawlessly. T54W used to get auto provisioned without a problem but it seems that something does not work.

Please advise. Thank you!
_Joseph
-

When logging in to the phone you see the certificate/server settings in it?
On your HTTPS server logs you see the requests?
When manually adding the HTTPS server to the device it does provision?
07-17-2024 10:59 PM
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telespex Offline
Junior Member
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Posts: 7
Joined: Feb 2020
Reputation: 0
Post: #3
RE: Incomplete Autoprovisioning
When logging to the GUI of the phone, we see,
- The requirement for certificates is disabled
- The server URL is set correctly

When looking into the logs of our auto-provision server, we see,
- Common file (y00000xxx) is successfully downloaded


But no reboot. But it loaded the the MAC file only if we reboot it manually either from the GUI interface or power-cycling the phone.

_J
(This post was last modified: 07-19-2024 01:51 PM by telespex.)
07-19-2024 01:51 PM
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