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T57W Call Muffled
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bcramer Offline
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Post: #1
T57W Call Muffled
I have a large deployment with the Yealink T57W phones. They are reporting that the caller sounds muffled.

The phones are running firmware version 96.86.0.45.

Is there anything I can do to make these calls more clear?

Thanks,
Brandon
09-22-2023 05:49 AM
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complex1 Offline
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Post: #2
RE: T57W Call Muffled
(09-22-2023 05:49 AM)bcramer Wrote:  I have a large deployment with the Yealink T57W phones. They are reporting that the caller sounds muffled.

The phones are running firmware version 96.86.0.45.

Is there anything I can do to make these calls more clear?

Thanks,
Brandon

Hi,

The first thing that comes to my mind is: misconfiguration of the codec.
Please use the G.711 codec and try again.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
09-22-2023 05:06 PM
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bcramer Offline
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RE: T57W Call Muffled
Still not great. Plugging the handset into the headset port is way better. This seems to be a major issue with these Yealink phones.
10-13-2023 08:00 AM
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