firmware updating error

[binh25]

I keep getting this popup error on Yealink USB Connect
attached is the screen shot of the error and devices info
       

[Yisroel_MongoTEL]

Which version is it trying to update you to?

Maybe try manually updating it in steps, first x.432.x.x then x.433.x.x, and then to the latest.

See firmware downloads here https://support.yealink.com/en/portal/do...1580dca0a2

[binh25]

(05-30-2023 12:58 AM)Yisroel_MongoTEL Wrote:  Which version is it trying to update you to?

Maybe try manually updating it in steps, first x.432.x.x then x.433.x.x, and then to the latest.

See firmware downloads here https://support.yealink.com/en/portal/do...1580dca0a2

I get the same error trying manually updating to 432
I tried 432 433 434 they all came back with the same error

[Yisroel_MongoTEL]

(05-30-2023 08:07 AM)binh25 Wrote:  I get the same error trying manually updating to 432
I tried 432 433 434 they all came back with the same error

Already did a factory reset and then tried to upgrade?

Also maybe try a small downgrade to 104.431.0.30 https://support.yealink.com/en/portal/do...42ab6f8d6e

[binh25]

(05-30-2023 08:46 PM)Yisroel_MongoTEL Wrote:  

(05-30-2023 08:07 AM)binh25 Wrote:  I get the same error trying manually updating to 432
I tried 432 433 434 they all came back with the same error

Already did a factory reset and then tried to upgrade?

Also maybe try a small downgrade to 104.431.0.30 https://support.yealink.com/en/portal/do...42ab6f8d6e

tried factory reset downgrade and upgrade firmware both failed with the same error
hmm

I am in Australia and got the unit from amazon.com.au but the unit report DECT European Union so not sure if that cause any issue

[Yisroel_MongoTEL]

(05-30-2023 09:31 PM)binh25 Wrote:  tried factory reset downgrade and upgrade firmware both failed with the same error
hmm

I am in Australia and got the unit from amazon.com.au but the unit report DECT European Union so not sure if that cause any issue

I think your only thing to try now is ticket.yealink.com. Let us know if you get anywhere there (and how).

[jillreynolds]

(05-30-2023 09:31 PM)binh25 Wrote:  

(05-30-2023 08:46 PM)Yisroel_MongoTEL Wrote:  

(05-30-2023 08:07 AM)binh25 Wrote:  I get the same error trying manually updating to 432
I tried 432 433 434 they all came back with the same error

Already did a factory reset and then tried to upgrade?

Also maybe try a small downgrade to 104.431.0.30 https://support.yealink.com/en/portal/do...2ab6f8d6e/drift hunters

tried factory reset downgrade and upgrade firmware both failed with the same error
hmm

I am in Australia and got the unit from amazon.com.au but the unit report DECT European Union so not sure if that cause any issue

No your android and firmware updates will not be affected if you factory reset your android phone but the apps and games which you use will require an update.