WH62 headset stuck on mute

[anonymous1718628087441]

I have got at least 4 of yealink Wh62 headsets with the same fault in the past couple of months. The fault is the mic is stuck on mute when used with a deskphone, and doesn't work at all with the computer. I wonder if there is a quick fix for this, or at this point are the headsets bust? I have tried updating the firmware and resetting the headset, is there anything else I can try?.

[jessiet]

(03-24-2023 07:23 PM)GeorgeDillon Wrote:  I have got at least 4 of yealink Wh62 headsets with the same fault in the past couple of months. The fault is the mic is stuck on mute when used with a deskphone, and doesn't work at all with the computer. I wonder if there is a quick fix for this, or at this point are the headsets bust? I have tried updating the firmware and resetting the headset, is there anything else I can try?.

I have the same issue and haven't been able to find a resolution. They seem to go into mute randomly during a call and can't turn it off. It doesn't say they are on mute either. I have seen the issue happen when connected to a computer and MP56.