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VPN Changes Do Not Get Auto-Provisioned
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joe1st Offline
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Post: #1
VPN Changes Do Not Get Auto-Provisioned
We have about 30 different sites deployed, all using Yealink phones connected via the built-in OpenVPN functionality. All phones were provisioned via auto-provisioning which correctly downloaded all settings, including the VPN files.

The issue is that if we ever make a change to the VPN (new certificate, for example), the phone does not update the VPN. All other settings that we change on the phone are quickly updated via auto-provisioning, but the VPN simply doesn't get updated. It will keep the original configuration unless we factory default the phone and re-provision.

This has been an ongoing issue for years now, over multiple firmware versions.
03-17-2023 02:49 AM
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complex1 Offline
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Post: #2
RE: VPN Changes Do Not Get Auto-Provisioned
(03-17-2023 02:49 AM)joe1st Wrote:  We have about 30 different sites deployed, all using Yealink phones connected via the built-in OpenVPN functionality. All phones were provisioned via auto-provisioning which correctly downloaded all settings, including the VPN files.

The issue is that if we ever make a change to the VPN (new certificate, for example), the phone does not update the VPN. All other settings that we change on the phone are quickly updated via auto-provisioning, but the VPN simply doesn't get updated. It will keep the original configuration unless we factory default the phone and re-provision.

This has been an ongoing issue for years now, over multiple firmware versions.

Hi,

What does Yealink support say about this?
I assume you have created a support ticket for this?

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
03-17-2023 03:53 AM
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matthewljensen Offline
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Post: #3
RE: VPN Changes Do Not Get Auto-Provisioned
We have had the same problem. Recently, a number of our vpn certificates expired, and the only way we could get the phones (t48-s and t57-w) to grab the new certificates was to factory reset them. This is very frustrating and time consuming.

I hadn't thought to check with Yealink support, though. So if I don't get a response here, I may try that route.
06-14-2023 10:58 PM
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cecilberge Offline
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RE: VPN Changes Do Not Get Auto-Provisioned
(06-14-2023 10:58 PM)matthewljensen Wrote:  We have had the same problem. Recently, a number of our vpn certificates expired, and the only way we could get the phones (t48-s and t57-w) to grab the new certificates was to factory reset them. This is very frustrating and time consuming.

I hadn't thought to check with Yealink support, though. So if I don't get a response here, I may try that route.
badland

I am also facing the same problem but have not contacted the yealink team. What have they told you about this?
(This post was last modified: 08-08-2023 12:36 AM by cecilberge.)
08-08-2023 12:35 AM
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